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Monday, July 6, 2015

Victoria State Library (Australia)

Grand Designs: Victoria's State Library Scoops International Award

Marie Sansom | June 10, 2015

The State Library of Victoria has scooped the top award for overall service design in public sector services in the international Good Design Awards 2015.

When the State Library decided to  redesign its library services and improve customer service its staff did a very sensible thing: they sat and watched how people used the library and moved about the space.

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