Victoria State Library (Australia)

Grand Designs: Victoria's State Library Scoops International Award

Marie Sansom | June 10, 2015

The State Library of Victoria has scooped the top award for overall service design in public sector services in the international Good Design Awards 2015.

Source: http://www.slv.vic.gov.au/

When the State Library decided to  redesign its library services and improve customer service its staff did a very sensible thing: they sat and watched how people used the library and moved about the space.

<more at http://www.governmentnews.com.au/2015/06/grand-designs-victorias-state-library-scoops-good-design-award/; related link: http://www.slv.vic.gov.au/>